FAQ
Shipping & Exchanges
How do I place an exchange request for my toy bag?
Ready to trade in your toy bag for a new batch? You’ll get a reminder a day before your scheduled pick-up. Once that’s done, you can go ahead and order your next set of toys!
Can we have the toys delivered as per a particular time-slot?
We’ll do our best to match your preferred delivery and pick-up time slots. That said, there might be occasional delays depending on our delivery partners—but we’ll try to keep things running as smoothly as possible!
When will I receive my toys?
We’re as excited for you to receive your CubStack toy bag! It will be delivered the same day or next day!
Hygiene & Delivery
How are the toys checked & sanitised prior to delivery?
Your child’s safety comes first! Every toy is carefully disinfected and inspected before delivery. If you find a toy with a missing piece, just WhatsApp us on +91 9819288536—we’ll sort it out ASAP!
How will the toys and book be delivered?
Your chosen toys and books will arrive neatly packed in a toy bag, delivered by our logistics partner.
How should the toys be repacked?
Please make sure each toy is returned with all its original parts and packaging, just the way it was delivered! We want to ensure the next child gets it in a great condition!
Pause & Resume Anytime
If I am travelling, how can I pause my subscription ?
Need to pause your subscription? Just let us know, and we’ll arrange to collect your toys. When you’re ready to resume, reach out and pick your next set!
Breakage and Deposit
What if I lose a part of a toy or break a toy?
We understand that a little wear and tear is natural during play. If a toy breaks and can’t be reused on our end, we’ll offer it to you at a discounted price. For items like blocks that remain usable even with a few missing pieces, there will be no charge.
What is a refundable deposit and when will it be refunded?
A refundable security deposit of Rs. 2,000 is charged with each plan. When you choose to end your subscription, we’ll return the deposit after checking that all toys are complete and in good condition.
Cancellation Policy
Can I cancel my subscription?
Once you have subscribed to any of our plans, we do not offer any refunds. But don’t worry—your deposit is refundable once you end your plan. For more info, check out the Breakage & Deposit section above.
Gift Cards
Do you have a physical card option?
Yes, we have a physical gift card as well as an e-gift card option.
What is the validity of your gift cards?
The validity for a period of 1 year. The recipient can begin their subscription anytime before the validity date.
How can one redeem the gift card?
Simply reach out to us on +91 9819288536 and we can take it from there!